Non-university emergency centres

IN A SERIOUS EMERGENCY:
In life-threatening cases, use the EMERGENCY NUMBER 112!

Answer the five »W questions« on the phone:

  • What has happened?
  • Where has it happened?
  • Who is calling?
  • What number of people are injured?
  • Wait for further questions!

For acute psychological crises:

  • Telefonseelsorge:
    anonymous and free counselling around the clock;
    Tel.: +49 (0) 800 / 111 0 111   or
    Tel.: +49 (0) 800 / 111 0 222,
    E-Mail and online consultation, www.telefonseelsorge.de 

  • Seelefon:
    self-help counselling for relatives of people with mental illness;
    Tel.: +49 (0) 228 / 7100 24 24   or
    Tel.: +49 (0) 1805 / 950 951,
    E-Mail: seelefon[at]psychiatrie.de, www.bapk.de/en/ 

  • Nummer gegen Kummer:
    free and anonymous - for all questions, concerns and problems;
    Child and youth helpline: 116 111 (WITHOUT dailling code),
    Parents’ helpline: +49 (0) 800 / 11 10 550,
    www.nummergegenkummer.de

  • NeST - Network for Suicide Prevention in Thuringia:
    comprehensive counselling on the topic of suicide;
    Tel.: +49 (0) 36 41 / 93 90 465,
    E-Mail: info[at]nest-thueringen.de, www.nest-thueringen.de

  • MuTeS - Muslimisches Sorgentelefon (Islam helpline):
    anonymous, confidential, understanding and competent;
    Tel.: +49 (0) 30 / 443 509 821, 
    www.mutes.de

  • Thadine – Thuringian Anti-discrimination Network:
    independent counselling centre combatting discrimination in Thuringia;
    Tel.: +49 (0) 361 / 213 47 395,
    E-Mail: beratung[at]empowermensch.org, www.thadine.de

For more severe psychological emergencies: