Bureaucrats, emailconfirmed
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When you do interviews there are some common problems that can occur. | When you do interviews there are some common problems that can occur. | ||
# '''You ask "yes/no" Questions''' <br> | # '''You ask "yes/no" Questions''' <br>You: ''"Do you like this mobile phone?"'' Interviewee ''"Yes!"''<br>What do we know now? Nothing.<br>Solution:''"What do you like about the phone?"''<br><br> | ||
You: ''"Do you like this mobile phone?"'' Interviewee ''"Yes!"''<br> | #'''The Interviewee answers in very abstract ways'''<br>Interviewee answer: '''"In general these things make me think about..."''' <br>The answer does not tell us something interesting about the real life of the user. <br>Solution:''"Can you tell me about the situation it happened the last time?"''<br><br> | ||
What do we know now? Nothing.<br> | #'''The Interviewee demands a specific feature'''<br>Interviewee answer: '''"Well... You just need to put a red button here!"''' <br>Users don't know what would make a design that is good to use for everybody. We dont know either for sure, so we do research!<br>Solution:''"How would the red button help you?"''<br><br> | ||
Solution:''"What do you like about the phone?"'' | #'''You want to know if a feature you have in mind would be good'''<br>You: '''"Would it help you to have a green lever that does [whatsoever]?"'''<br>This is similar to the situation above. What the user understands will be just "...help you?" or "...feature..." so help and features are considered as good so the answer will be ''"yes"''!<br>Solution:Don't ask this question! It would be more useful to gather informations about the user and his/her context that could reveal if the user needs the feature that you have in mind. | ||
#'''The Interviewee answers in very abstract ways'''<br> | |||
Interviewee answer: '''"In general these things make me think about..."''' <br> | |||
The answer does not tell us something interesting about the real life of the user. <br> | |||
Solution:''"Can you tell me about the situation it happened the last time?"'' | |||
#'''The Interviewee demands a specific feature'''<br> | |||
Interviewee answer: '''"Well... You just need to put a red button here!"''' <br> | |||
Users don't know what would make a design that is good to use for everybody. We dont know either for sure, so we do research!<br> | |||
Solution:''"How would the red button help you?"'' | |||
#'''You want to know if a feature you have in mind would be good'''<br> | |||
You: '''"Would it help you to have a green lever that does [whatsoever]?"''' <br> | |||
This is similar to the situation above. What the user understands will be just "...help you?" or "...feature..." so help and features are considered as good so the answer will be ''"yes"''!<br> | |||
Solution:Don't ask this question! It would be more useful to gather informations about the user and his/her context that could reveal if the user needs the feature that you have in mind | |||
==Conducting Interviews== | ==Conducting Interviews== | ||