Bureaucrats, emailconfirmed
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→Interviews
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# '''You ask "yes/no" Questions''' <br>You: ''"Do you like this mobile phone?"'' Interviewee ''"Yes!"''<br>What do we know now? Nothing.<br>Solution:''"What do you like about the phone?"''<br><br> | # '''You ask "yes/no" Questions''' <br>You: ''"Do you like this mobile phone?"'' Interviewee ''"Yes!"''<br>What do we know now? Nothing.<br>Solution:''"What do you like about the phone?"''<br><br> | ||
#'''The Interviewee answers in very abstract ways'''<br>Interviewee answer: '''"In general these things make me think about..."''' <br>The answer does not tell us something interesting about the real life of the user. <br>Solution:''"Can you tell me about the situation it happened the last time?"''<br><br> | #'''The Interviewee answers in very abstract ways'''<br>Interviewee answer: '''"In general these things make me think about..."''' <br>The answer does not tell us something interesting about the real life of the user. <br>Solution:''"Can you tell me about the situation it happened the last time?"''<br><br> | ||
#'''The Interviewee demands a specific feature'''<br>Interviewee answer: '''"Well... You just need to put a red button here!"''' <br>Users don't know what would make a design that is good to use for everybody. We | #'''The Interviewee demands a specific feature'''<br>Interviewee answer: '''"Well... You just need to put a red button here!"''' <br>Users don't know what would make a design that is good to use for everybody. We don't know either for sure, so we do research!<br>Solution:''"How would the red button help you?"''<br><br> | ||
#'''You want to know if a feature you have in mind would be good'''<br>You: '''"Would it help you to have a green lever that does [whatsoever]?"'''<br>This is similar to the situation above. What the user understands will be just "...help you?" or "...feature..." so help and features are considered as good so the answer will be ''"yes"''!<br>Solution:Don't ask this question! In a latter section you will read about testing and prototyping such ideas. If you want to gather information on the specific feature in the interview nevertheless: gather informations about the user and his/her context that could reveal if the user needs the feature that you have in mind. | #'''You want to know if a feature you have in mind would be good'''<br>You: '''"Would it help you to have a green lever that does [whatsoever]?"'''<br>This is similar to the situation above. What the user understands will be just "...help you?" or "...feature..." so help and features are considered as good so the answer will be ''"yes"''!<br>Solution:Don't ask this question! In a latter section you will read about testing and prototyping such ideas. If you want to gather information on the specific feature in the interview nevertheless: gather informations about the user and his/her context that could reveal if the user needs the feature that you have in mind. | ||
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These key findings will guide you when you create your designs, because you now know what you need to concentrate on. | These key findings will guide you when you create your designs, because you now know what you need to concentrate on. | ||
===Ressources=== | |||
* [http://incontextdesign.com/articles/helpful-tips-to-improve-your-contextual-inquiry-techniques/ tips for a very similar technique called 'contextual inquiry'] | |||
* [http://www.adaptivepath.com/ideas/essays/archives/000041.php great tips for your questions] | |||
* [http://www.boxesandarrows.com/view/extreme-user article concentrated on getting to know general fact about your users] | |||
==Use what is already out there== | ==Use what is already out there== | ||