Bureaucrats, emailconfirmed
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→Interviews
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The first steps are the most difficult but once the interviewee talks it usually runs smooth.So it is a good idea to start with some questions that are useful for you to know and have clear and simple answers like the profession, years of experience etc. | The first steps are the most difficult but once the interviewee talks it usually runs smooth.So it is a good idea to start with some questions that are useful for you to know and have clear and simple answers like the profession, years of experience etc. | ||
With the | With the interviews we want to find out about | ||
* User goals and motivations | |||
* Current workflow and the problems that happen there. | |||
As designers is that we love to focus on coming things. Here we need to look at the current situation and the way the user does things now in order to find out the goals behind actions and to discover existing problems because they reveal a lot about the way users think as well as good starting points for improvements. | |||
A good way to do find out about this is asking open questions and not direct ones. So the answers you should aiming for are not "yes" or "no" but e.g. the ones the user can tell you experiences or explains you something. Often it will be useful to follow up something the user said. When you ask '''"why"''' a decision was made in a specific way or '''how''' something works you can reveal important facts. about the user's way to act. | |||
By asking open questions you '''don't make the user a designer'''. Users are very bad in telling what is good for them and what is bad. In this case you better do a test with a prototype. | By asking open questions you '''don't make the user a designer'''. Users are very bad in telling what is good for them and what is bad. In this case you better do a test with a prototype. | ||
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Here are some open Questions as an example | Here are some open Questions as an example | ||
* What motivates you to do this? | * What motivates you to do this? | ||
* What | * What makes you do... before executing...? | ||
* What annoys you when you work on this? | * What annoys you when you work on this? | ||
When you do interviews there are some common problems that can occur. | When you do interviews there are some common problems that can occur. | ||