Bureaucrats, emailconfirmed
1,221
edits
IFD:Course Interaction Design (view source)
Revision as of 12:47, 16 November 2010
, 16 November 2010→Interviews
| Line 191: | Line 191: | ||
As designers is that we love to focus on coming things. Here we need to look at the current situation and the way the user does things now in order to find out the goals behind actions and to discover existing problems because they reveal a lot about the way users think as well as good starting points for improvements. | As designers is that we love to focus on coming things. Here we need to look at the current situation and the way the user does things now in order to find out the goals behind actions and to discover existing problems because they reveal a lot about the way users think as well as good starting points for improvements. | ||
A good way to do find out about this is asking open questions and not direct ones. So the answers you should aiming for are not "yes" or "no" but e.g. the ones the user can tell you experiences or explains you something. Often it will be useful to follow up something the user said. When you ask '''"why"''' a decision was made in a specific way or '''how''' something works you can reveal important facts | A good way to do find out about this is asking open questions and not direct ones. So the answers you should aiming for are not "yes" or "no" but e.g. the ones the user can tell you experiences or explains you something. Often it will be useful to follow up something the user said. When you ask '''"why"''' a decision was made in a specific way or '''how''' something works you can reveal important facts about the user's way to act. | ||
Here are some open Questions as an example | Here are some open Questions as an example | ||
| Line 199: | Line 198: | ||
* What makes you do... before executing...? | * What makes you do... before executing...? | ||
* What annoys you when you work on this? | * What annoys you when you work on this? | ||
'''You shouldn't make the user a designer'''. Users are very bad in telling what is good for them and what is bad. In this case you better do a test with a prototype. | |||
When you do interviews there are some common problems that can occur. | When you do interviews there are some common problems that can occur. | ||
| Line 219: | Line 220: | ||
* [http://www.adaptivepath.com/ideas/essays/archives/000041.php great tips for your questions] | * [http://www.adaptivepath.com/ideas/essays/archives/000041.php great tips for your questions] | ||
* [http://www.boxesandarrows.com/view/extreme-user article concentrated on getting to know general fact about your users] | * [http://www.boxesandarrows.com/view/extreme-user article concentrated on getting to know general fact about your users] | ||
===Formulate your goals, user's problems and other important findings=== | ===Formulate your goals, user's problems and other important findings=== | ||