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IFD:Course Interaction Design (view source)
Revision as of 21:56, 16 November 2010
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As designers is that we love to focus on coming things. Here we need to look at the current situation and the way the user does things now in order to find out the goals behind actions and to discover existing problems because they reveal a lot about the way users think as well as good starting points for improvements. | As designers is that we love to focus on coming things. Here we need to look at the current situation and the way the user does things now in order to find out the goals behind actions and to discover existing problems because they reveal a lot about the way users think as well as good starting points for improvements. | ||
A good way to do find out about this is asking open questions and not direct ones. So the answers you should aiming for are not "yes" or "no" but e.g. the ones the user can tell you experiences or explains you something. Often it will be useful to follow up something the user said. When you ask '''"why"''' a decision was made in a specific way or '''how''' something works you can reveal important facts about the user's way to act. | A good way to do find out about this is asking open questions and not direct ones. So the answers you should aiming for are not "yes" or "no" but e.g. the ones the user can tell you experiences or explains you something. Avoid a fixed set of questions - it will make your interviews fiddly and yourself less flexible. Often it will be useful to follow up something the user said. When you ask '''"why"''' a decision was made in a specific way or '''how''' something works you can reveal important facts about the user's way to act. | ||