Bureaucrats, emailconfirmed
1,221
edits
→Brief Participants
(images interviews) |
|||
| Line 431: | Line 431: | ||
At first you introduce yourself and state that the test participant will try out a new product in order to help you to find which things work and which not. | At first you introduce yourself and state that the test participant will try out a new product in order to help you to find which things work and which not. | ||
A very common thought is that ''they'' are going to be tested if they are clever enough to figure out how your software works. This causes them distress and it causes you less useful results because they don't act normally. So tell them: ''"Please note, that the product/software/website is going to be tested and not you! Occurring problems are part of the process and not a reason to worry. | A very common thought is that ''they'' are going to be tested if they are clever enough to figure out how your software works. This causes them distress and it causes you less useful results because they don't act normally. So tell them: ''"Please note, that the product/software/website is going to be tested and not you! Occurring problems are part of the process and not a reason to worry."'' They probably will feel better now. Tell them as well that they can cancel the testing if they feel uncomfortable ant any given moment. | ||
A very common problem is that the participants are afraid to hurt the feelings of the designer. If possible the designer is not amongst the people who facilitate the test, but this is unlikely in small student projects (though maybe you can swap the testing with another students team!). However, let your participants know: ''"Don't worry about hurting our feelings - because we do this to find out what we could do better."'' | |||
You want to know what participants think while testing your product - so you should ask them to "think aloud": during the testing process they shall tell what is in their mind at the moment. This will sound like this ''"I think this menu entry will import the images... so I click... well... I know that..."'' To get the people talking you should ask them a few simple questions like if they have already experience with similar products and things like this. | You want to know what participants think while testing your product - so you should ask them to "think aloud": during the testing process they shall tell what is in their mind at the moment. This will sound like this ''"I think this menu entry will import the images... so I click... well... I know that..."'' To get the people talking you should ask them a few simple questions like if they have already experience with similar products and things like this. | ||