IFD:Nutzerstudien WiSe1314/firstUseChatSecure: Difference between revisions

IFD:Nutzerstudien WiSe1314/firstUseChatSecure (view source)

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 '''Please report problems like this:'''
-What happened: [I did… and… etc.]
+* What happened: [I did… and… etc.]
+* What should have happened: [After… the … should have… so that…]
-What should have happened: [After… the … should have… so that…]
+''Be clear on what you refer to''. Be specific and make it easy to understand. Refer to elements by their "official terms" (like "link") or by describing them, if you dont know exactly how they are called ("the underlined text you can click on"). Rather use a term twice than saying "it" or "that thing", because "it" can be basicly anything.
-Be clear on what you refer to. Either use the "official" terms the programmers use or describe what you mean (like "bar on top of the screen")
+Remember: if the problem would be easy to see for the developer, that person would have fixed it.
-Why? Because the apps are based on code. This code in dependend on certain states, like specific user actions, system-related events like having internet or not and so on. The more specific you are and the clearer you can descibe when and when not the problem occurrs that faster the problem can be fixed)
+The more specific you are and the clearer you can descibe when and when not the problem occurrs that faster the problem can be fixed
 ==can't avoid icon in statusbar==