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Usability, User-friendliness and User Experience Design

Usability 101: Introduction to Usability
Jakob Nielsen
http://www.nngroup.com/articles/usability-101-introduction-to-usability/

International Standards for HCI and Usability
UsabilityNet
http://www.usabilitynet.org/tools/r_international.htm

The Definition of User Experience
Jakob Nielsen and Don Norman
http://www.nngroup.com/articles/definition-user-experience/

User Experience Design
Peter Morville
http://semanticstudios.com/user_experience_design/

The Elements of User Experiencev Jesse James Garrett
http://www.jjg.net/elements/pdf/elements.pdf

Usability/What and Why?
U.S. Department of Health and Human Services
http://www.usability.gov/what-and-why/index.html?view=list

Usability/UX How To and Tools
U.S. Department of Health and Human Service
http://www.usability.gov/how-to-and-tools/index.html

First Principles of Interaction Design (Revised & Expanded)
Bruce Tognazzini
http://asktog.com/atc/principles-of-interaction-design/

Accessible Design for Users With Disabilities
Jakob Nielsen
http://www.nngroup.com/articles/accessible-design-for-users-with-disabilities/

Essential Components of Web Accessibility
W3C
https://www.w3.org/WAI/intro/components.php

Usability Guidelines for Accessible Web Design
Kara Pernice and Jakob Nielsen
http://media.nngroup.com/media/reports/free/Usability_Guidelines_for_Accessible_Web_Design.pdf

Stanford Guidelines for Web Credibility
Stanford Persuasive Tech Lab
https://credibility.stanford.edu/guidelines/

Summary of Usability Inspection Methods
Jakob Nielsen
http://www.nngroup.com/articles/summary-of-usability-inspection-methods/

Ten Usability Heuristics for User Interface Design
Jakob Nielsen
https://www.nngroup.com/articles/ten-usability-heuristics/

Memory Recognition and Recall in User Interfaces
Raluca Budiu
https://www.nngroup.com/articles/recognition-and-recall/

Preventing User Errors: Avoiding Unconscious Slips
Page Laubheimer
https://www.nngroup.com/articles/slips/

Attractive Things Work Better
Don Norman
http://www.jnd.org/dn.mss/CH01.pdf