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* Interviews Do and Donts (möglich zu zweit, mit 20min. Bitte praktische Beispiele o.Ä.) ([http://incontextdesign.com/articles/helpful-tips-to-improve-your-contextual-inquiry-techniques/ Helpful tips], [http://www.adaptivepath.com/ideas/e000041 Get more out of your questions], Observing the User Experience (ISBN 0123848695), Qualitative Sozialforschung ( ISBN 3486597914) ) ''Bitte paralell zum Tremin zu Interviews/Datenerhebung'' Marie-Therese Dalke und Marina Vissing | * Interviews Do and Donts (möglich zu zweit, mit 20min. Bitte praktische Beispiele o.Ä.) ([http://incontextdesign.com/articles/helpful-tips-to-improve-your-contextual-inquiry-techniques/ Helpful tips], [http://www.adaptivepath.com/ideas/e000041 Get more out of your questions], Observing the User Experience (ISBN 0123848695), Qualitative Sozialforschung ( ISBN 3486597914) ) ''Bitte paralell zum Tremin zu Interviews/Datenerhebung'' Marie-Therese Dalke und Marina Vissing | ||
* [[wikipedia:de:Walt-Disney-Methode|Disney-Methode]] ''Nach Analyse'' | * [[wikipedia:de:Walt-Disney-Methode|Disney-Methode]] ''Nach Analyse'' -> Anna Bilousova | ||
* Service Blueprinting, [http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1546 intro], [[wikipedia:Service blueprint|Wikipedia]], [http://www.flickr.com/photos/brandonschauer/3363169836/ template] | * Service Blueprinting, [http://knowledge.wpcarey.asu.edu/article.cfm?articleid=1546 intro], [[wikipedia:Service blueprint|Wikipedia]], [http://www.flickr.com/photos/brandonschauer/3363169836/ template] | ||
* Business Model Canvas (ISBN 0470876417) ''Nach Analyse'' | * Business Model Canvas (ISBN 0470876417) ''Nach Analyse'' | ||